Progress Pacific’s Education Services mission is to provide cost-effective solutions to rapidly increase the knowledge and skills of adult learners. Our solutions are characterised by a blended customised approach to training development and delivery.

Progress Pacific’s Education offerings include:

• Training Needs Analysis
• Learning Solutions

Training Needs Analysis

Progress Pacific’s training needs analysis (TNA) uncovers the business and system training required to support your business objectives.

Benefits of a Progress Pacific TNA:

• We can identify who needs training on what and prioritise delivery according to business needs .
• Identifying business areas that could benefit from e-learning saves money on travel and instructor cost.
• Planning the training program assists in achieving maximum benefit out of training investment.
• Identifying strategic ERP training needs improves ability to gain full benefit out of investment in an ERP system. Key personnel will learn more about functionality to support business objectives.
• Identification of operational ERP training needs to take care of new recruit training ensuring that their knowledge transfer requirements are met.
• A role based approach integrates your ERP training needs with the the corporate learning strategy.

Learning Solutions

Progress Pacific learning solutions improve on traditional ERP training in the following ways:

• The success of an education program is dependant on the ability of the educator to connect with the learner. This requires an understanding of business processes, culture and adult learning principles. Our vast business experience across multiple industries, cultures and organisational levels enables us to connect, inspire and move end users to greater levels of knowledge and competence.

• One size does not fit all! We identify the type of learning best suited to your business.Progress Pacific offers a number of blended learning solutions, ranging from complete e-learning, facilitated e-learning delivery and face-to-face training delivery.

• Our solutions are flexible to work within a budget to achieve best results. A myriad of content development tools are available to you, and we work with you to assess the best fit for your unique objectives, budget and timeline.

e-Learning Solutions

Interactive, media rich e-learning programs are now within your reach. Progress Pacific uses leading edge e-learning development tools to fast track content development. Recent technology developments have greatly reduced the time required to develop quality e-learning programs with a high level of interactivity.

Our programs are fully compliant with international standards of interoperability (SCORM).

SAP Education Partner

Progress Pacific is an Education Partner with SAP, providing resourcing for a number of public and customised events running across the region with our highly skilled and experienced consultants.  SAP Education offers a comprehensive portfolio of applications and technical training, and education services designed to up-skill your employees rapidly and efficiently.

ERP End User Education

Arm the organisation with skills Operational education is the essential education required to survive an ERP implementation. This does not address ongoing strategic knowledge requirements that improvement to improve productivity to address Our education programs go beyond the operational into full utilisation and strategic education.

Utilisation education consists of:

• work smart tips and tricks to improve productivity as well as

• functional training where implemented modules or systems are not delivering the full benefit due to lack of end user education.

Our strategic education is focused on the educational needs of support personnel, key users and decision makers. Decision makers will benefit from an in depth understanding of ERP capability. This level of education ensures ERP utilisation is aligned with business objectives. Progress Pacific senior consultants develop content and deliver training to achieve strategic objectives. The depth of knowledge presented at this level flows through to the operational level to ensure continuous learning. Our strategic education initiatives often drive better utilisation of existing functionality or implementation of new functions.

Performance Support and Instructional Design

Progress Pacific offers services to support employee performance on the job as well as content development for classroom and online learning.

Instructional Design

The Progress Pacific instructional design model offers a unique blend of subject matter expertise and creative instructional design. This model has the following benefits for our clients:

• Content rich material drawing on an unsurpassed depth of experience from our ERP

experts.

• Easy to understand content developed by expert instructional designers written for novice and expert SAP users. A click of a button toggles between basic and advanced content.

• E-learning programs keep the learner interested by using a variety of interactivities.

• Rapid content development techniques saves money for our clients.

• Single source technology is used to develop and maintain once and publish in many formats, e.g. online help, pocket guide, course material, e-learning generated from the same content source.

Electronic Performance Support Systems (EPSS)

Progress Pacific offers EPSS solutions to:

• provide needed information at your fingertips,

• present job aids and e-learning,

• deliver just-in-time training,

• access context-sensitive training from within an ERP application.

We are experienced in using a wide range of content development and EPSS software to suit

every budget.

Performance Support Material

Progress Pacific develops online and paper based end user support material. Our support material is tailored according to the needs of end user groups. We use single source technology to support global and localised content development.

Performance Support Material includes:

• Business Process Flows

• Business Process Rules

• Business Process Animations for e-learning

• Business Concept Overviews

• Work Instructions in various formats such as cue cards, basic and advanced level of knowledge

• Quick reference guide

• On-line simulations of ERP system tasks

Super User Support Programs

Maintaining the level of skill required to support an ERP system can be a challenge. Super users

with project implementation experience tend to move on. Succession planning for their role within the ERP support structure is often ad hoc.

Progress Pacific offers ongoing Super User support programs:

• Customised programs to skill up new Super Users.

• Continuous education for established Super Users.

• Development of e-learning content to distribute to larger end-user communities. This reduces the time and delivery pressures on business resources.

Outsourced SAP Training Content Maintenance and Delivery

Outsource all or part of your ongoing SAP content maintenance and training delivery requirements. Progress Pacific consultants offer the unique blend of SAP business process understanding, configuration experience and excellence in training delivery as an SAP education

partner. This has placed us in the unique position to offer outsourced training maintenance and

delivery options to our clients. Similar to SAP support contracts we can offer an ongoing training

content maintenance and delivery options. We offer customer specific training to support business super users. Progress Pacific offers content development and delivery of delta training and has the ability to work with numerous content development applications.